
Key developments:
- Meta’s new Muse agent has quickly become a major player, amassing 2.5 million downloads within two weeks and even topping the App Store over ChatGPT. It follows

Key developments:

Key developments:
Enterprise contact centers are moving past pilots, with AI now handling routine queries and freeing agents for higher‑value work. Providers such as TELUS Digital report that AI is not replacing agents but reshaping their roles: automation takes over simple, repetitive …